Shipping policy

At Dark Mode, we strive to provide a seamless and enjoyable shopping experience for our customers. This includes a transparent and efficient shipping process. Please take a moment to review our shipping policy to understand how we handle the shipment of our sleep aid products.

1. Free Standard Shipping
We offer free standard shipping to both Canada and the USA, with an estimated delivery time of 3 to 9 business days. Please note that the delivery time may vary based on the destination and any unforeseen circumstances, such as customs delays.

2. Expedited Shipping (1-2 Days)
For customers who wish to receive their orders faster, we provide expedited shipping options. Expedited shipping is available for an additional charge and ensures delivery within 1-2 business days. Please select the expedited shipping option during checkout if you require a quicker delivery.

3. Order Processing Time
Orders are processed within 1-2 business days from the date of purchase. During peak seasons or promotions, processing times may be slightly longer. Rest assured, our team works diligently to get your order ready for shipment as quickly as possible.

4. Shipment Tracking
Once your order is dispatched, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the status and location of your package in real-time. Please note that it may take up to 24 hours for the tracking information to become available.

5. Shipping Restrictions
While we primarily ship within Canada and the USA, certain products may have restrictions on international shipping. Please review the product description and shipping options during the checkout process to ensure that we can deliver to your location.

6. Customs and Import Duties
For international orders (including, but not limited to the US), customers are responsible for any customs and import duties that may apply. Dark Mode is not responsible for delays or additional charges incurred due to customs processes.
7. Address Accuracy
It is the customer's responsibility to provide accurate and complete shipping information during the checkout process. Please double-check your shipping address to avoid any delivery issues. Dark Mode is not responsible for packages delivered to incorrect addresses provided by the customer.

8. Timely Delivery Responsibility
Once an order leaves our warehouse, it is the responsibility of the delivery provider to ensure timely delivery. If you experience any delays, please contact us via our Contact Us page or email us at support@bestsleeptape.com, and we will work with the shipping provider to resolve the issue as soon as possible.

9. Contact Information
If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at support@bestsleeptape.com. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Dark Mode. We appreciate your business!